Our Lifetime Promise: The Ayka Manufacturing Warranty
Your Ayka jewelry is crafted with meticulous care and designed to be cherished for a lifetime.
It marks a proposal, an anniversary, a personal milestone, or a moment you'll remember for years to come. These are pieces designed to be worn, celebrated, and ultimately passed down as part of your story.
We stand firmly behind the exceptional quality of our materials and craftsmanship. To demonstrate our commitment and provide you with lasting confidence, every Ayka piece comes with our complimentary Lifetime Craftsmanship Warranty.
Our Commitment to You: What This Warranty Covers
This warranty is our guarantee that your Ayka jewelry is delivered free from manufacturing defects. A manufacturing defect refers to a flaw present in the item's materials or workmanship at the time of the original purchase, originating from the production process itself.
Examples of potential manufacturing defects may include:
- Structural irregularities in the metal resulting from the casting process
- A faulty clasp or closure mechanism that does not function correctly upon normal use
- A stone that was improperly secured during the original manufacturing and setting process, leading to loosening without external impact
- Weak solder joints that separate without undue stress or damage
- Defects in the original craftsmanship of prongs or stone settings
If our expert jewelers confirm that an issue stems from a manufacturing defect, Ayka will, at its discretion, repair the defect or replace the item with the same or a comparable piece, free of charge.
Loose Stones & Setting Integrity
One of the most common questions we receive is whether a loose diamond or gemstone is covered under warranty.
If you notice that a stone has become loose, we recommend discontinuing wear immediately and contacting us as soon as possible.
Our jewelers will carefully inspect the piece to determine whether the issue resulted from:
- Original craftsmanship
- Normal wear over time
- Accidental damage or impact
- Improper handling or external factors
If the issue is determined to be related to the original craftsmanship of the setting, the repair will be fully covered under this warranty.
What's Not Covered
Fine jewelry requires care and interacts with its environment. This warranty focuses specifically on the quality of the original manufacturing and does not cover issues arising from use, time, or external factors after purchase.
Normal Wear and Tear
The natural, gradual changes that occur from regular use over time, including:
- Minor scratches, scuffs, and dents on metal surfaces
- Gradual thinning of ring bands
- Tarnishing or surface wear
- Changes in metal color due to normal exposure to skin oils, lotions, perfumes, or everyday environments
- Routine polishing and refinishing
Prongs naturally wear over time and may require periodic maintenance. Routine maintenance resulting from normal wear is not considered a manufacturing defect and is not covered under this warranty.
Damage from Exposure
Discoloration or damage caused by exposure to:
- Harsh chemicals
- Cleaning agents
- Chlorine from swimming pools or hot tubs
- Solvents or other damaging substances
Damage from External Causes
Damage resulting from:
- Accidents, impacts, or dropping the jewelry
- Improper use or storage
- Negligence
- Failure to follow Ayka's jewelry care recommendations
- Excessive force or abnormal wear conditions
- Loss or Theft
This warranty does not cover:
- Lost jewelry
- Stolen jewelry
- Lost diamonds or gemstones
The replacement of lost diamonds or gemstones is not covered unless the loss is determined by Ayka to have resulted directly from a verified manufacturing defect.
We recommend obtaining independent jewelry insurance for protection against loss, theft, or accidental damage.
Third-Party Alterations
Any repair, resizing, stone setting, modification, or other alteration performed by a jeweler or individual other than Ayka may void this Lifetime Craftsmanship Warranty.
This policy ensures we can maintain the integrity and quality standards of every piece we stand behind.
Post-Purchase Stone Issues
The chipping, breaking, cracking, or loss of diamonds or gemstones that occurs after purchase due to wear, impact, accidental damage, or worn settings resulting from normal use is not covered under this warranty.
Events Beyond Our Control
This warranty does not cover damage caused by fire, flooding, natural disasters, or other events beyond Ayka's reasonable control.
Submitting a Warranty Claim
If you believe your Ayka jewelry may have a manufacturing defect, please follow these steps:
1. Contact Ayka Care
Email our support team at info@aykajewels.com.
Please include:
- Your original order number or proof of purchase
- A detailed description of the concern
- Clear photographs showing the item and the potential defect
2. Initial Review & Guidance
Our team will review your submission and contact you promptly to acknowledge receipt and advise on the next steps.
3. Secure Return for Evaluation
If a physical inspection is necessary, we will provide detailed instructions for securely packaging and shipping your item to our workshop. For approved warranty claims submitted within the first year of delivery, Ayka will provide a prepaid insured shipping label. After the first year, customers are responsible for the cost of shipping the item to Ayka for inspection or evaluation.
4. Expert Assessment
Upon receipt, Ayka's qualified jewelers will carefully examine your piece to determine whether the issue is a manufacturing defect covered under this warranty.
All warranty claims are subject to inspection and evaluation by Ayka's jewelry specialists to determine the cause of the issue and whether it falls within warranty coverage.
5. Clear Communication & Resolution
We will contact you with the results of our assessment.
If a manufacturing defect is confirmed:
- We will proceed with the complimentary repair or replacement
- We will cover the cost of insured return shipping back to you
If the issue is not a manufacturing defect:
- We will provide a clear explanation of our findings
- If repair is possible, we will offer available repair options
- We will provide a quote for your approval before any work begins
Continuing Care for Your Ayka Jewelry
Our relationship with you doesn't end at purchase.
Even for maintenance or repairs that fall outside this warranty, such as resizing, prong tightening due to wear, polishing, refinishing, or repairing accidental damage, Ayka offers expert repair and maintenance services at fair and transparent prices.
Please contact us at info@aykajewels.com to inquire about maintaining the beauty and integrity of your jewelry throughout its lifetime.
A Lifetime of Support
While not every repair falls under warranty coverage, we believe fine jewelry should be enjoyed for a lifetime.
Even when an issue results from normal wear, accidental damage, or routine maintenance, our team is always available to help restore and care for your piece.
Wear your Ayka jewelry with confidence, knowing our commitment to quality craftsmanship is backed by a lifetime promise of care, service, and support.